Support
We're here to help
Get in touch
The fastest way to reach us is by email. We read everything and usually reply within two business days.
- General help and feedback — hello@neverthink.video
- Privacy and data requests — privacy@neverthink.video
Account & sign-in
Neverthink uses Sign in with Google and Sign in with Apple. If you can't sign in, make sure you're using the same provider you originally signed up with. Account management is handled securely by our auth provider, Clerk.
Subscriptions & billing
Neverthink Premium is an auto-renewable subscription billed through your Apple ID. You can view, change, or cancel it anytime from your device settings: Settings → your name → Subscriptions.
Payment is charged to your Apple ID at purchase confirmation. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. Refund requests for App Store purchases are handled by Apple.
Playback & videos
All videos are streamed from YouTube via its official player. If a video won't play, it may have been removed or made private by its creator. Check your internet connection and try another channel. If the problem persists, email us with the channel and video so we can fix the lineup.
Managing your data
You can request access to, correction of, or deletion of your personal data at any time. Deleting your account removes all associated personal data from our systems. See our Privacy Policy for details.